Terms of Service
Last updated: October 2025
Welcome to Wholesale Hub Kenya. Please read these Terms of Service carefully before using our website and related services. By accessing or using our platform, you agree to be bound by these terms.
1. Introduction
Welcome to Destine Kenya platform (the "Site", "We", "us" and "our"). These terms and conditions ("Terms and Conditions") apply to the Site and all of its divisions, subsidiaries and affiliate operated Internet sites which reference these Terms and Conditions.
By accessing the Site, you acknowledge that you have understood the Terms and Conditions. If you do not agree to these Terms and Conditions, you shall not use the Site.
These terms and conditions are deemed to include our privacy policy and are collectively referred as "Terms".
We reserve the right to change, modify, add or remove these Terms and Conditions at any time. Changes become effective when they are published to the site and no prior notice is given. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following update of changes to these Terms and Conditions constitutes your acceptance of those changes.
You may print and keep a copy of these Terms. They are a legal agreement between us and can only be modified with our consent.
By viewing any pages that constitute this site, a person becomes a 'user' and agrees to the terms and conditions of use below
2. Use of the Site
You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of your destined information and shopping for items advertised on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on the site is solely for informational purposes. Product representations expressed on the Site are those of the vendor and are not made by the Site. Submissions or opinions expressed on the Site are those of the individual posting such content and may not reflect the opinions of the Site.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
3. Privacy
We subscribe to the principles for electronically collecting personal information outlined in The Kenya Communications (Electronic Transactions) Regulations, 2009. All communications from us will provide a clear hyperlink where you can reverse your permission or deregister. If you have any problem with this process please call +254 748 197 707 for assistance.
We intend using any personal or organizational particulars you submit to us via email, telephone, or the submission forms on this site only to respond to any specific request for information you have made on the site, and, with the exception of possible communication and use of this information in terms of 2.3 and 2.4 below, will not use this information in any other way or disclose it to any third party without your express written consent, unless forced to do so by law.
If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass your Information to them in order to deliver the service. By using this site you consent to us providing your Information to the third parties licensed by us to provide such services. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) your Information. In any case, we will not pass your data to anyone who is not also registered with the Data Protection. 4. User Submissions
Anything that you submit to the Site and/or provide to us, including but not limited to questions, reviews, comments and suggestions (collectively "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
5. Order Acceptance and Pricing
6. Trademarks and Copyrights
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of an answer following such a demand will automatically cause the cancellation of the order within 2 days. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.
We are determined to provide the most accurate pricing information on the Site to our users. However, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
All intellectual property rights (whether registered or unregistered) related to this website, including but not limited to its design, layout, text, graphics, images, videos, sound, software and underlying source code, are the property of Destine Web Kenya or are used with permission. This includes all content selection, arrangement, and software compilations.
The entire content of the site is protected by copyright laws in Kenya and by applicable international treaties.
All product names, logos, trademarks, and images featured on this site are the property of their respective owners. Their inclusion does not imply any affiliation with or endorsement by those owners.
Unauthorized use, reproduction, distribution, or modification of any part of this site is strictly prohibited unless explicitly permitted by the rights holder.
All rights to this content are reserved, and such content may not be reproduced without the express permission in writing from us. To obtain permission for the use of any content on this site, please contact us by email [email protected]. All rights not specifically granted in terms of these terms and conditions or by special permission are reserved.
No business, person or website may frame this site or any of the pages on this site in any way whatsoever without the permission in writing from us.
All rights are reserved.
3. Hyperlinks
No person, business or website may link to any page on this site without first requesting permission to do so from us in writing. Such permission can be obtained from us through communication channels. Our contacts are 0748197707 and [email protected]
This Site contains links to websites operated by third parties. We have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites. The links are for your convenience only. We do not recommend any products or services advertised on those websites. If you decide to access any third-party website linked from this Site, you do so at your own risk.
The details of the properties available on this site are provided to us by third parties, private sellers and our affiliated estate agents for your information only. We cannot verify these details and therefore make no warranties or representations as to their accuracy or completeness. If you rely on these details, you do so at your own risk
8. Blacklisting
"Content": "We reserve the right to blacklist users from this site and/or restrict or block their access or use of any and all elements of our services, on a permanent or temporary basis at our sole discretion. Any such user shall be notified and must not then attempt to use this site under any other name or through any other user.
9. Disclaimer
We, the designers of this site and any of the client's agents or representatives shall not be liable for any damage, loss or liability, however arising, from the use or inability to use this web site or the services, content or information provided on and through this website.
We make no express or implied representations or warranties that the content and service available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to [email protected] or contact page: http://www.destine.co.ke/contact. We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.
This website is available via the internet for any user with access, to view 'as is', and has not been compiled or designed to meet each user's individual requirements. We will not be held responsible for any inconvenience, loss or damage that a user may suffer as a result of failure to meet such requirements. Users are encouraged to give any feedback or comments through our email ([email protected]), phone (+254 748 197 707) or contact page (http://hub.destine.co.ke/contact-us).
10. Security
"Content": "Any legal person that delivers or attempts to deliver any damaging code to this Website, to gain unauthorized access to any page on this Website, to tamper with any of the content or pages that constitute this web site or duplicate such pages or content shall be prosecuted to the full extent of the law, and civil damages shall be claimed in the event that we suffer any damage or loss as a result of such actions.
Whilst we put much effort to ensure that any material available for downloading from this Website is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code
11. Arbitration
Any disputes, controversies or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Chartered Institute of Arbitrators. The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Nairobi. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act 1995 Chapter No. 4. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.12. Applicable Law
These Terms and Conditions shall be interpreted and governed by the laws in force in Kenya.13. Termination
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon the termination of the Terms and Conditions, we shall, in addition to any other legal or equitable remedies, immediately revoke the password and account identification issued to you and deny your access to and use of the Site in whole or in part. Any termination of the Terms and Conditions shall not affect the respective rights and obligations (including without limitation payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines or practices of B2C (Business-to-Client) Services in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
Official Contacts
You can at anytime, reach out to us with these contacts
Official Telephone: +254 748 197 707
Email: [email protected]