Privacy Policy

1. Introduction

Welcome to Wholesale Hub, a subsidiary of Destine Kenya. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us, visit our website hub.destine.co.ke, or interact with our customer support channels.

By using our website or services, you agree to the terms of this policy. We are committed to maintaining the highest standards of privacy and data security.

2. Information We Collect

We only collect the information necessary to provide you with a smooth, personalized shopping experience.

• Personal Details: Name, phone number, delivery address, and email.
• Order Information: Items purchased, payment method (not card details), and delivery notes.
• Website Analytics: Pages visited, session data, and referral sources to improve our site.

We do not store sensitive financial data such as debit/credit card information. All payments are processed securely via third-party payment providers.

3. How We Use Your Information

We use your data strictly to serve you better. This includes:

• Processing and delivering your orders efficiently.
• Providing customer support and resolving inquiries.
• Improving our products, offers, and shopping experience.
• Sending updates, offers, and new arrivals (you can opt out anytime).

Wholesale Hub does not sell or rent your personal data to any third parties.

5. Sharing of Information

We may share limited information only with:

• Trusted logistics partners (for delivery purposes).
• Payment processors and fraud prevention services.
• Legal authorities, if required by law or for fraud investigation.

Each partner is bound by strict data protection agreements ensuring your information remains safe.

6. Cookies & Analytics

Our website uses cookies to enhance your browsing experience — for example, remembering your cart items and tailoring product suggestions.

You can control or disable cookies through your browser settings, but some features may not function optimally if cookies are turned off.

7. Your Rights

• You can request access to your stored personal information.
• You can correct inaccurate or outdated data.
• You can opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

8. Policy Updates

We may update this Privacy Policy periodically to reflect new legal requirements or service improvements. The latest version will always be available on this page.